Your data, explained
without fog.

Who is responsible

Sitelead Ltd is the data controller for this website and its sales. Sitelead Ltd is registered in England and Wales under company number 16450120. Its registered office is The Old Firestation, 21 Queen Street, Bardney, Lincoln, LN3 5XF.

Privacy enquiries can be sent to ln3@sitelead.co.uk.

What we collect

• When you contact us: your name, email address and the contents of your enquiry or support request.
• When you buy: your email, product, price, currency, purchase time, Stripe checkout reference, licence details and any optional install domain or marketplace choice.
• Payment and billing details are collected and handled by Stripe. We receive payment status and transaction records, not your full card number.
• Our hosting systems create routine access and security logs, which can include IP address, browser details, requested page and time.

The live demo

If you paste a payout or VAT report into the live Payout Splitter demo, its contents are sent to our server over HTTPS and processed in memory to return the result. The application does not deliberately save the pasted report or result. Request metadata may still appear in routine server security logs, but the report body is not written to those logs by the application.

Marketplace reports can contain order IDs and financial information. Use the supplied samples, or remove personal or confidential data before testing. The purchased self-hosted product processes reports on the customer's own server instead.

Why we use the data

• To answer enquiries and provide requested pre-sales or support help.
• To take payment, supply downloads, issue and enforce licences, keep transaction records and prevent fraud.
• To meet accounting, tax and legal obligations.
• To secure, diagnose and operate the website.

Our legal bases are performance of a contract, steps requested before entering a contract, compliance with legal obligations, and our legitimate interests in operating and protecting the service. Where consent is legally required, we ask for it separately.

Who receives it

We use service providers only where needed to run the business, including Stripe for checkout and payments, our website hosting and email providers, and professional advisers. We may disclose records to public authorities where the law requires it. We do not sell personal data and do not use third-party advertising trackers.

How long we keep it

Purchase, licence and tax records are normally kept for at least six years to meet legal and accounting requirements. Support correspondence is kept only while it remains useful for the request, licence or dispute. Routine server logs rotate on a shorter operational schedule, unless an entry must be retained to investigate abuse or a security incident.

Cookies and transfers

The public site does not use analytics or advertising cookies. It may use strictly necessary security or checkout functions. Stripe applies its own privacy and cookie practices on its hosted checkout. Some providers may process data outside the UK; where that happens we rely on the safeguards required by UK data-protection law.

Your rights

Depending on the circumstances, you can ask for access, correction, deletion, restriction, portability or an objection to processing. You can also complain to the UK Information Commissioner's Office. Contact us first at ln3@sitelead.co.uk and we will respond without undue delay.